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NewDay builds A Generative AI based Customer service Agent Assist with over 90% accuracy

This post is co-written with Sergio Zavota and Amy Perring from NewDay. NewDay has a clear and defining purpose: to help people move forward with credit. NewDay provides around 4 million customers access to credit responsibly and delivers exceptional customer experiences, powered by their in-house technology system. NewDay’s contact center handles 2.5 million calls annually, […]

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WordFinder app: Harnessing generative AI on AWS for aphasia communication

In this post, we showcase how Dr. Kori Ramajoo, Dr. Sonia Brownsett, Prof. David Copland, from QARC, and Scott Harding, a person living with aphasia, used AWS services to develop WordFinder, a mobile, cloud-based solution that helps individuals with aphasia increase their independence through the use of AWS generative AI technology. In the spirit of

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Build a FinOps agent using Amazon Bedrock with multi-agent capability and Amazon Nova as the foundation model

AI agents are revolutionizing how businesses enhance their operational capabilities and enterprise applications. By enabling natural language interactions, these agents provide customers with a streamlined, personalized experience. Amazon Bedrock Agents uses the capabilities of foundation models (FMs), combining them with APIs and data to process user requests, gather information, and execute specific tasks effectively. The

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Building a virtual meteorologist using Amazon Bedrock Agents

The integration of generative AI capabilities is driving transformative changes across many industries. Although weather information is accessible through multiple channels, businesses that heavily rely on meteorological data require robust and scalable solutions to effectively manage and use these critical insights and reduce manual processes. This solution demonstrates how to create an AI-powered virtual meteorologist

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