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Principal Financial Group increases Voice Virtual Assistant performance using Genesys, Amazon Lex, and Amazon QuickSight

Amazon Lex, Amazon QuickSight, AWS Lambda, Contact Center, Customer Solutions /

This post was cowritten by Mulay Ahmed, Assistant Director of Engineering, and Ruby Donald, Assistant Director of Engineering at Principal Financial Group. The content and opinions in this post are those of the third-party author and AWS is not responsible for the content or accuracy of this post. Principal Financial Group® is an integrated global […]

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Build generative AI agents with Amazon Bedrock, Amazon DynamoDB, Amazon Kendra, Amazon Lex, and LangChain

Amazon Bedrock, Amazon Kendra, Amazon Lex, Amazon Machine Learning, Artificial Intelligence, Generative AI, Technical How-to /

Generative AI agents are capable of producing human-like responses and engaging in natural language conversations by orchestrating a chain of calls to foundation models (FMs) and other augmenting tools based on user input. Instead of only fulfilling predefined intents through a static decision tree, agents are autonomous within the context of their suite of available

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