Amazon Q Business

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Accuracy evaluation framework for Amazon Q Business – Part 2

Amazon Q, Amazon Q Business, Intermediate (200) /

In the first post of this series, we introduced a comprehensive evaluation framework for Amazon Q Business, a fully managed Retrieval Augmented Generation (RAG) solution that uses your company’s proprietary data without the complexity of managing large language models (LLMs). The first post focused on selecting appropriate use cases, preparing data, and implementing metrics to […]

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Add Zoom as a data accessor to your Amazon Q index

Amazon Q, Amazon Q Business, Artificial Intelligence, Customer Solutions, Enterprise Strategy, Generative AI /

For many organizations, vast amounts of enterprise knowledge are scattered across diverse data sources and applications. Organizations across industries seek to use this cross-application enterprise data from within their preferred systems while adhering to their established security and governance standards. This post demonstrates how Zoom users can access their Amazon Q Business enterprise data directly

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Elevate business productivity with Amazon Q and Amazon Connect

Amazon Connect, Amazon Q, Amazon Q Business, Best Practices, Generative AI, Technical How-to /

Modern banking faces dual challenges: delivering rapid loan processing while maintaining robust security against sophisticated fraud. Amazon Q Business provides AI-driven analysis of regulatory requirements and lending patterns. Additionally, you can now report fraud from the same interface with a custom plugin capability that can integrate with Amazon Connect. This fusion of technology transforms traditional

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Building an AIOps chatbot with Amazon Q Business custom plugins

AI/ML, Amazon Q Business, Technical How-to /

Many organizations rely on multiple third-party applications and services for different aspects of their operations, such as scheduling, HR management, financial data, customer relationship management (CRM) systems, and more. However, these systems often exist in silos, requiring users to manually navigate different interfaces, switch between environments, and perform repetitive tasks, which can be time-consuming and

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