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NewDay builds A Generative AI based Customer service Agent Assist with over 90% accuracy

Amazon Bedrock, Amazon Cognito, Artificial Intelligence, AWS Fargate, Contact Center, Customer Solutions, Financial Services, Generative AI /

This post is co-written with Sergio Zavota and Amy Perring from NewDay. NewDay has a clear and defining purpose: to help people move forward with credit. NewDay provides around 4 million customers access to credit responsibly and delivers exceptional customer experiences, powered by their in-house technology system. NewDay’s contact center handles 2.5 million calls annually, […]

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Principal Financial Group increases Voice Virtual Assistant performance using Genesys, Amazon Lex, and Amazon QuickSight

Amazon Lex, Amazon QuickSight, AWS Lambda, Contact Center, Customer Solutions /

This post was cowritten by Mulay Ahmed, Assistant Director of Engineering, and Ruby Donald, Assistant Director of Engineering at Principal Financial Group. The content and opinions in this post are those of the third-party author and AWS is not responsible for the content or accuracy of this post. Principal Financial Group® is an integrated global

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